Solution focused in digital banking’s channels that allows you to have the full insight of your customer’s journey OmniAnalytics is the ultimate tool to target and meet your potential customers through digital channels. It allows you to understand what is sought and valued to better serve your market, at any stage. Built with fluid dashboards and an ultimate analysis stack, the OmniAnalytics gives you all you require to know about your digital customers. With OmniAnalytics, it is easier to understand how your customers navigate inside your digital channels. And it also shows how you can funnel the newcomers. The journey begins in the first minute they reach you. The Benefits of OmniAnalytics Leverage your business of OmniAnalytics We understand the importance of data in strategic decision making 10 to 15% Increase of revenue through cross-selling As 75% of all cross-selling occurs within the first 3 months of a customer’s onboarding. This makes first impressions crucial 20 to 40% FTE Reduction in manual effort As 40% of companies have expected to save through reducing live contacts as customers become more technologically savvy 70% of people leave due to a bad experience in service not in product; the most successful companies of the networked era are service-oriented (customer & self-care) Only 17% of companies provide a seamless customer experience and have integrated omni-channel operations and analytics. The vast majority of companies don’t have access to the benefits of digitalization 48% of companies provide an integrated customer experience but still operate in business silos which increases costs and erodes margins source: pwc research (how-to-capture-what-the-customer-wants#; customers-are-calling-the-shots#) with OmniAnalytics
OmniAnalytics
your
business
We have the solution
Dynamic
Holistic View
Prospect Onboarding
Customer Satisfaction
Operational Efficiency
Customer
Insight
Customer
Loyalty
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Executive Summary
Have top level management insights about your digital business and make better decisionsTransaction History
Knowing what your customers need and what they value the most is what sets you apart. Find out the usage of your digital channel and build powerful bonds with your market.Onboarding History
Better understand when your customers journey begin and avoid losing them along the wayDemographics
Know your market, segment your target, and serve your customers. This analytical tool will profile your current and potential market, and provide the readiness to act effectively.Onboarding Steps
Don’t let your potential customers become dormant or leave before they start. Observe, acknowledge, and act.
Our Technology
High-volume data handling
Ability to handle high-volume analytics data, enabling in-depth analysis such as comparative history, customer segmentation, and analysis on the various operations made through different channelsCompletely Cloud-Based
with strong plug & play requirements, being a true Software as a Service (SaaS) solutionModular Model
Allowing its evolution by areas and modules, such as “On Boarding”, “Transactions” and “Demographics”Near-Real-Time Processing
Despite the high data volume requirement, we ensured batch and near-real-time processing, in a “fast-to-action” view
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Frequently asked questions
OmniAnalytics is built on Microsoft Azure Cloud technology, where the only technical requirement is that there is a compatible connector to the information sources.
OmniAnalytics is fully compatible with Backbase platform.
Currently OmniAnalytics is 100% prepared to receive data from Backbase, however Bring also develops connectors for other platforms such as, Temenos (priorly Kony) and others.
OmniAnalytics out-of-the-box presents dashboards and KPI’s divided by thematic areas for dynamic analysis. By default, OmniAnalytics does not allow data export. However, Bring Data Solutions provides integration services for this kind of functionality to supply segmentation or customer care information.
Yes, however the project typology changes because there is a change in the initial service paradigm.
The on-premise technological requirements are different from the cloud-based solution used by default by OmniAnalytics and therefore its approach must be managed differently.
There is no user limit. Bring offers monthly subscription packages that allow you to purchase licenses by range of users.
No. The OmniAnalytics follows strict security rules that guarantee the confidentiality of the sensitive data of your organization. So it follows the concept of “named users”, where they have to be mandatorily identified in the organization.